Q. How can I cancel my order?

A.  You may call us at 1 (888) 874-5850 to cancel your order prior to shipping.  If order has already left our facility for shipment, we can no longer cancel the order.  You will be responsible for returning the merchandise to us if you no longer wish to keep.  All returns can be sent to:

Great Lakes Promotions
615 Chatham Suite 2,
Lowell, MI 49331

Q. Can I add/change/remove items to my order?

A.  After an order has been submitted, we cannot alter an order in any way.  The order would need to be cancelled in the method above, and a new order placed with the corrected merchandise.

Q. What shipping methods are offered?

A.  We offer USPS – Priority shipping, which is standard ground shipping through the United States Postal Service and UPS Ground.

Q. What is your Exchange and Return policy?

A.  100% guarantee on any defective product.

Q. I need to return an item, what do I need to do?

A.  You may contact our Customer Service Department 1 (888) 874-5850 regarding any returns. If merchandise was damaged in shipment, please call our Customer Service Department as soon as possible. The carrier will need to inspect the shipment and a claim will be submitted. You may return your package to: Great Lakes Promotions, 615 Chatham Suite 2, Lowell, MI 49331